How do I wash Lucky Kiddo clothes?

We recommend washing on a program at 30 degrees. Before washing, turn the selected item so that the print is on the inside.


How do I find the right size or fit?

To make sure you choose the right size, check our size chart before ordering. Take your kid measurements and compare them with our size chart. If your kid is between sizes we recommend that you choose a size down.


What can I do if I receive a damaged product?

If you notice a mistake or damage to the products that you did not cause yourself, please contact us at info@lucky-kiddo.com within 14 days of receiving the package. Do not send the package back to our address, but wait for our reply and we will correct the error accordingly.


What if I don’t like the clothes I ordered?

If the product we delivered does not meet your expectations, you can return it. We do not accept packages with redemption. The buyer is responsible for paying the shipping costs for returning the product, these costs are not reimbursed. Use the return slip stating the reason for the return. . We will refund the value of the order using the same payment method used to pay for the order as soon as the package arrives and is inspected.


How do I redeem a coupon code?

Once you have the products in your basket, go to checkout and simply enter the coupon code in the “Coupon code” field. You can find it on the right side.
The total amount of the order will be immediately reduced by the value of the coupon. Then you complete the order.


My coupon code is not working. What’s happening?

There can be several reasons why your coupon code is not working:
1. The voucher has already been redeemed, so it has no more funds.
2. The voucher was linked to a specific customer’s account.
3. The voucher is tied to a certain minimum and/or maximum value of the order.
If you have any questions, please contact us at info@lucky-kiddo.com. Please don’t forget to include the coupon code.


How can I check if I placed the order correctly?

You can check the suitability of your order in the order confirmation email. If you can’t find the email, check your spam folder.
If you have additional questions regarding your order, you can always contact our help via email info@lucky-kiddo.com and we will be happy to help you.